C.4. How to Get Technical Support

In order to receive technical support for your Red Hat product, you must register your product on Red Hat's website.

Every Red Hat product comes with a Product Identification code: a 16-character alphanumeric string. The Product ID for Red Hat Linux is located on the Registration Information Card that can be found inside the box. The Product ID is the code that will enable technical support and any other benefits or services that you purchased from Red Hat, depending upon which product you purchased.

	Note
	Do not throw away the card with your Product ID. You must have the Product ID to get technical support. If you lose the certificate, you may not be able to receive support.

C.4.1. Signing up for Technical Support

To sign up for technical support, you must:

Create a customer profile at:
http://www.redhat.com/apps/activate/
You may have already completed this step; if you have, continue to the next step.
Using the login name and password you created during the customer profile, log in to the Red Hat Support website at:
http://www.redhat.com/support
If you created a new customer profile, once you activate your product you will see a webpage that shows your registered products. There is also a button, Access Web Support, on this page that will take you to the support website.

Update your contact information if necessary.

	Note
	If your email address is not correct, communications regarding your technical support requests CANNOT be delivered to you, and you will not be able to retrieve your login and password by email. Be sure that you provide your correct email address.

If you are worried about your privacy, please see Red Hat's privacy statement at:

http://www.redhat.com/legal/privacy_statement.html

Add a product to your profile. Enter the following information:
- The Product ID for your boxed set product
- The Support Certificate Number or Entitlement Number if the product is a contract
Set your customer preferences.
Answer the optional customer questionnaire.
Submit the form.

If the previous steps were completed successfully, you can now login at

http://www.redhat.com/support

and open a new technical service request. However, you must still use your Product ID to obtain technical support via telephone (if the product you purchased came with phone support). You will also be asked for your login name when contacting the technical support team via telephone.