C.2. An Overview of Red Hat Support
Red Hat provides installation
assistance for Red Hat Linux boxed set products
and covers installation on a single computer. This assistance is intended to help customers successfully
install Red Hat Linux.
Assistance
with installation is offered via telephone and the Web. Note, telephone
support is only available with certain Red Hat Linux products.
Please check your product
to see what types of support are available to you.
Red Hat Support will attempt to answer any questions you may have before
the installation process is initiated. Depending on the product purchased,
it can include the following:
Red Hat Support can provide the following assistance during the
installation process:
Installation of Red Hat Linux from a supported CD-ROM drive
Assistance with configuring Red Hat Linux for use with certified or
compatible hardware (Please see http://hardware.redhat.com
for more information).
Assistance with hard drive partitioning, such as recommending a
partition configuration or helping to configure hard drive partition
tables
Configuring Red Hat Linux and Windows 9x,
ME, NT, 2000, or XP to dual-boot using the Linux boot loaders GRUB
or LILO (Third party boot loaders and partitioning
software are not supported.)
Recommendations on the packages most important in setting a
system up for a specific task or tasks
We can also help you with basic post-installation tasks, such as:
 | Tip |
|---|
| | Red Hat Linux Support on
Demand For individuals and small businesses,
Red Hat's Support on Demand provides a cost-effective, flexible support
program for your Red Hat Linux systems. Support on Demand provides
installation assistance via telephone after your support
subscription purchased with your Red Hat Linux version has expired
or for those who have downloaded Red Hat Linux. See http://www.redhat.com/services/techsupport/production/incident.html
for more information. |
Our installation assistance service is designed to get Red Hat Linux
running on your system as quickly and as easily as possible.
However, there are many other things that you may want to do with your
Red Hat Linux system, from compiling a custom kernel to
setting up a Web server, which are not covered.
For assistance with these tasks, there is a wealth of online
information available in the form of HOWTO documents, Linux-related
websites, and commercial publications. For more information, refer to
The Linux Documentation Project online at http://www.tlpd.org.
A large number of Linux-related websites are available. The best
starting point for finding information on Red Hat Linux is the
Red Hat, Inc. website:
Many Linux-related books are also available. If you are new to Linux,
a book that covers Linux basics will be invaluable. We can recommend
several titles: The Red Hat Linux Getting Started Guide;
Official Red Hat Linux User's Guide from Red Hat
Press and Wiley Publishing, Inc., Using
Linux, by Bill Ball; Linux Clearly
Explained, by Bryan Pfaffenberger; Linux for Dummies, by Jon "maddog" Hall; and
Learning Red Hat Linux, by Bill
McCarty.
Red Hat also offers various incident-based support plans to
assist with configuration issues and tasks that are not covered by
installation assistance. Please see the Red Hat
Support website for more information at:
http://www.redhat.com/support/ |
