 | Note |
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| | For more information on how Red Hat's technical
support staff can assist you, refer to the service level agreement at: http://www.redhat.com/support/sla/ |
|
Red Hat provides installation
assistance for Official Red Hat Linux boxed set products
and covers installation on a single computer. This assistance is intended to help customers successfully
install Red Hat Linux. Assistance
with installation is offered via telephone and the Web. Note, telephone
support is only available with certain Red Hat Linux products. Please check your boxed
set to see what types of support are available to
you.
Red Hat Support will attempt to answer any questions you may have before
the installation process is initiated. Depending on the product purchased,
it can include the following:
Red Hat Support can provide the following assistance during the
installation process:
Getting supported hardware recognized by the Red Hat Linux operating system
Assistance with hard drive partitioning
Configuring Red Hat Linux and Windows 9x, ME, NT,
or 2000 to dual-boot using the Linux boot loaders GRUB or LILO (please
note that third party boot loaders and partitioning software are not
supported)
We can also help you with basic post-installation tasks, such as:
Our installation assistance service is designed to get Red Hat Linux running on your system as quickly and as easily as possible.
However, there are many other things that you may want to do with your
Red Hat Linux system, from compiling a custom kernel to
setting up a Web server, which are not covered.
For assistance with these tasks, there is a wealth of online
information available in the form of HOWTO documents, Linux-related
websites, and commercial publications. The various Linux HOWTO
documents are included with Red Hat Linux on the Documentation CD
in the /HOWTOS directory. These HOWTOS are
provided in text files that can easily be read from within Red Hat Linux and other operating systems.
A large number of Linux-related websites are available. The best
starting point for finding information on Red Hat Linux is the
Red Hat, Inc. website:
Many Linux-related books are also available. If you are new to Linux,
a book that covers Linux basics will be invaluable. We can recommend
several titles: The Official Red Hat Linux Getting Started Guide;
Using Linux, by Bill Ball;
Linux Clearly Explained, by Bryan
Pfaffenberger; Linux for Dummies, by
Jon "maddog" Hall; and Learning Red Hat
Linux, by Bill McCarty.
Red Hat also offers various incident-based support plans to
assist with configuration issues and tasks that are not covered by
installation assistance. Please see the Red Hat
Support website for more information at:
http://www.redhat.com/support/ |
