 | Note |
|---|
| | Refer to the service
level agreement at http://www.redhat.com/support/sla/
for more information on how Red Hat's technical support staff can assist
you. |
Red Hat provides installation assistance for Official Red Hat Linux boxed set
products and covers installation on a single computer. This assistance is
intended to help customers successfully install Red Hat Linux. Assistance with
installation is offered via telephone and the Web. Note, telephone support
is only available with certain Red Hat Linux products. Please check your boxed set
to see what types of support are available to you.
Red Hat Support will attempt to answer any questions you may have before the
installation process is initiated. This includes the following:
Red Hat, Inc. Support can also provide assistance during the installation
process:
Getting supported hardware recognized by the Red Hat Linux operating system
Assistance with drive partitioning
Configuring Red Hat Linux and Windows 9x, ME, NT,
or 2000 to dual-boot using the Linux boot loaders GRUB or LILO (please
note that third party boot loaders and partitioning software are not
supported)
We can also help you with basic post-installation tasks, such as:
Our installation assistance service is designed to get Red Hat Linux running on
your system as quickly and as easily as possible. However, there are
many other things that you may want to do with your Red Hat Linux system, from
compiling a custom kernel to setting up a Web server, which are not
covered.
For assistance with these tasks, there is a wealth of online information
available in the form of HOWTO documents, Linux-related websites, and
commercial publications. The various Linux HOWTO documents are included
with Red Hat Linux on the Documentation CD in the /HOWTOS
directory. These HOWTOS are provided in text files that can easily be
read from within Red Hat Linux and other operating systems.
A large number of Linux-related websites are available. The best starting
point for finding information on Red Hat Linux is the Red Hat, Inc. website:
Many Linux-related books are available. If you are new to Linux, a book
that covers Linux basics will be invaluable. We can recommend several
titles: The Official Red Hat Linux Getting Started Guide; Using Linux, by Bill Ball; Linux Clearly Explained, by Bryan
Pfaffenberger; Linux for Dummies, by
Jon "maddog" Hall; and Learning Red Hat
Linux, by Bill McCarty.
Red Hat also offers various incident-based support plans to assist with
configuration issues and tasks that are not covered by installation
assistance. Please see the Red Hat Support website for more information. The
Red Hat technical support website is located at the following URL:
http://www.redhat.com/support/ |
